Shops Like Anyvan

555

The driver and the service itself were great - no complaints there. What was disappointing was that AnyVan, despite telling us that we could edit the details of our load until a certain point before the pick-up time, charged us a huge and entirely unfair surcharge. None of the customer service reps was able to explain this, and it remains unclear whether there was simply a huge penalty or whether it was the change in the load that caused the price to surge (and in fact double). The size of the load did not really change, not did the load time - but AnyVan's algorithms came to a very different conclusion. Effectively, we switched from a few large boxes to a larger number of small boxes, so this may even have made loading easier.

What I am particularly disappointed by is that the problem only became apparent at a point when we were in no position to look for an alternative provider. Combined with the poor customer service the whole thing felt like a deliberate way of putting the customer in a tight spot with misleading advice and then ripping them off when they have no option of backing out of the transaction. The follow-up customer service experience was fairly disappointing, too, and I never really got the feeling that AnyVan had understood how badly they had got it wrong, and how unethical their behaviour is.

I will never use AnyVan again, and I will continue to advise anyone I talk to against using them.

The worst service i have ever come across. They took £48 for a delivery that never happened. They didn't refund me despite admitting their mistake. Careful before you put your hand in your pocket.

I'm willing to pay double the amount for you to publish the recording to prove that i have told them more than twice that the safe is in excess of 100kg and ghe operator clearly saud that i don't have to worry because Anyvan have the relevant equipment. I'm escalating the problem to the consumer standards agency. Absolutely tip off and never recommend anyvan to anyone..... Please think twicd before using the service

THIS COMPANY USES UNISURED DRIVERS (GOODS IN TRANSIT) WAS PAID UPFRONT TO DELIVER MOTORCYCLE FROM FARNHAM TO IPSWICH ON A SUNDAY, NO DRIVER ALLOCATED,NO DELIVERY TOOK PLACE. 24HRS LATER A DRIVER DECIDES TO TURN UP AND COLLECT BIKE THEN RINGS ME AND SAYS HE IS TIRED AND HUNGRY AND WANTS TO TAKE MY £4000 BIKE HOME UNTIL THE NEXT DAY!. ABSOLUTLEY FURIOUS IS AN UNDERSATEMENT 48 HOURS LATER I HAVE NO IDEA WHERE MY BIKE IS OR INDEED HAD ANY EXPLANANTION FROM ANYVAN.COM DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED!!! THE CEO IS ON LINKDIN ANGUS ELPHINSTONE COMPLETE WASTE OF TIME AS WELL .

Stay away from that company as if something goes wrong the transporter will not give you his insurance details. Anyvan won't sort out anything to help. My motorbike was transported without been secured, just a blanked on top, no ramp to load it. Parts and fairing damaged. Was offered 10 pounds by Anyvan!!!!