Comino Couture Reviews

This shop is fake
No item no refund
They are scammers
Don’t get in touch
Avoid, report and block
They lying to customers
Worst experience in life

STAY AWAY FROM THIS COMPANY! THEIR SERVICE IS ABSOLUTELY DIABOLICAL! I ordered my item on 3rd October and was told it would take between 2 and 4 weeks to arrive. After 2 weeks I asked if my order was dispatched, a lady called Sarah advised dispatch end of October. It is now the 1st of November and I still haven't received my order. Their email address doesn't work, their website is down, and when I message on Instagram.i am met with a very rude lady who decided to tell me my order will be dispatched next week... this would be 5 weeks of waiting! When I told her a lady called Sarah has been corresponding with me, she told me there was no sarah. So when i sent her a screenshot of my emails to sarah she replies with - oh sarah left! Hang on, I thought there was no sarah.... sarah is actually the director of the company so... they lied again! then I challenged her on the dispatch time and the length it has taken to respond to my messages. She then had the audacity to not even apologise for the wait but to then cancel my order and give me a refund AGAINST MY WISHES! I told her I will be reporting her to trading standards to which she said - because you're threatening us with trading standards I will not be sending you your order!

So YOUR COMPANY AND STAFF lie to me on several occasions... I say I'm going to go to trading standards because the way you operate isn't in line with consumer guidance and you have the gaul to turn round and tell ME that you're cancelling my order because YOU can't comply with trading standards rules?!? JUST RUDE!!!! #tradingstandardsuk #tradingstandards #watchdog #crimestoppers #ScamAlert #ScamAware #dontshophere

Do not order from this company. They do not send goods out, they don’t refund despite giving written confirmation via email that they will do so within 7-10 working days and then they ignore all correspondence when you try to resolve the issue, I paid for clothes in April and I’ve still not had a refund despite taking advice from bank and citizens advice.

No dresses no refunds, rude customer service and they pretend the orders were signed for but can't provide proof! Taken it further as iv proved that they have lied and reported to fraud.

Do not buy anything from them, will lost your money Ana positive reviews are FAKE.

Do not order anything, no refund no dress and they block me on instagram, seriously I have several accounts. I hope someone will close them.
It’s real review, lost 120$.

Bad experience. Years ago they were reliable, now no longer. Made two orders, one in August 2022 and one in January 2023. Since the first one had not been shipped in January, I asked for a voucher with which I bought the second one. They wrote to me that they would send me the first one and refund the second one. Second refunded after many emails, but they have the money of the first ever sent !!!! They respond with fake emails without real shipments! Don't trust!!!

ordered a product on the 4th of December . with a delivery time of 20-30 working days. I contacted them via chat the end of January where I was told that my order was due to be despatched mid-February because that’s what it currently said on the website. Which is ridiculous as that’s what you were offering people who placed their orders then. there was no apologies or explanation only that that's the dispatch. I then contacted them again today and was emailed with the same excuse with a further pushed out date which is now on the website of March. Never in my life have i come across such rude customer service and then I have to wait 14 - 20 days for a refund !!!!!!!!! I've never had to wait 4 months for an order

THIRD UPDATE RE MY HORRIBLE COMINO COUTURE EXPERIENCE...

Following on from my two previous reviews regarding my horrible ordering experience with Comino Couture, company owner, Sarah Keable, continues to withhold my refund after agreeing twice in writing to reimburse me the $778.50 AU for non-fulfilment of two orders placed back in April, 2022. I have been chasing these orders for 6 months after repeatedly having my emails to the company ignored until a firmly-worded email I sent in late September was finally acknowledged by Sarah Keable. TERRIBLE, ALMOST NON-EXISTENT CUSTOMER SERVICE!! At that time, she promised to escalate my orders and have them dispatched to me by mid-October and when this date came and went (still nothing had been actioned), I chased the company again for yet another order update, however, feeling so completely fed up at this point, I then decided to request a refund as waiting over 6 months for any order without being kept fully informed by the seller is totally UNACCEPTABLE AND UNPROFESSIONAL.

In response to the second review I posted on Trust Pilot, Comino Couture left a reply for me to contact them on the supplied email address where they would supposedly provide me with assistance. A message from that email was then sent to me a short time later before I had even seen the company’s response here. The email sent to me was a pathetic, sickly sweet attempt at feigning innocence over how I could possibly be so upset with their company. Wow... Considering my documented experience here, it would not be out of the realm of possibility to suggest that any remotely intelligent human being capable of reading my reviews would be able to discern the crux of my discontent. For the second time, I provided them with my PayPal address to effect a refund but as of this writing, still no refund is forthcoming. A PayPal refund can be effected immediately, even if you have to wait several days for the funds to show in your actual account. PayPal will write to you and say that a refund has occurred. This hasn’t happened and my attempts to contact the company yet again to chase my refund have predictably fallen on deaf ears. Sarah Keable is a LIAR AND A THIEF at this point. There is no other conclusion I can draw unfortunately.

I have referred this matter to my local Police and my bank and both entities are making progress with my case after being contacted by them in the last 48 hours. I WILL receive my money back but not because Sarah Keable did the right thing by voluntarily refunding the amount owed to me. She will literally need to be dragged kicking and screaming to do what is morally and ethically right. Sarah Keable has no intention of refunding anyone for anything otherwise I would have already been reimbursed by now and that’s why I call her a petty criminal and a thief.

I PLEAD WITH YOU TO HAVE NOTHING TO DO WITH THIS COMPANY!l! You will end up going through the same experience I am if you do. This I can guarantee you. Don’t believe the positive reviews posted here for this company. I have outlined in my previous review why I believe these reviews are fake. Too many negative reviewers here are all describing the same horrible experience and we are the ones telling the truth, as are those unfortunate victims who have posted their experiences on the company’s own Facebook page (note that their Facebook page is frequently deactivated - probably to prevent new customers from reading the ever-growing negative feedback). It’s always the same story: no dresses (or poor quality dresses if they turn up at all) and no refund.

I urge all unhappy customers anywhere in the world to do what I have done: go to Citizens Advice UK online and search for the ‘Report a Scam’ page and contact them immediately. Citizens Advice are then able to compile a dossier of complaints and forward them to Trading Standards UK who have the ability to take legal action against a company and seek restitution for victims as well as potentially shut down a fraudulent business. Note that Trading Standards UK cannot be contacted directly by the public. You must go through Citizens Advice first. Please get in contact with them ASAP if, like me, you also have been scammed by Comino Couture.

I will post further updates here as they unfold. Thank you.

Further to my review of Comino Couture on October 27th, 2022, I have finally managed to re-establish email contact with company owner, Sarah Keable, after she predictably went quiet following my request for a refund.

I had previously emailed her stating that I know she has received my emails and those of others, and whether or not she chooses to respond is of little consequence to me as I will continue emailing her to remind her that she still owes me a refund of $778.50 Australian for orders she could not fulfil.

She wrote back to me requesting my PayPal address which I supplied her in my subsequent email. However, until the funds are safely in my account, I am under no illusion that this is a definite sign that she will actually refund me my money. Other reviewers’ experiences online do not fill me with a great deal of confidence. In this same email, she quickly assumed the victim role and tried to paint me as ‘the bad guy’, accusing me of insulting her which is simply not true. I did not insult her and never have. This is typical narcissistic behaviour. Apparently requesting a refund and encouraging her to do the right thing by her customers constitutes an insult in the year 2022. This woman has taken nearly $800 of my hard-earned money with no dresses to show for it, along with a pretty lethargic effort to initiate a refund and yet, I’m the big bad wolf?? As I said, typical narcissistic behaviour.

A short time later, I was emailed by Sarah Keable again. Only this time instead of playing the victim, the tone of her email was angry and she actually accused me of saying something I never said (I have the email evidence to prove it), and resorted to unpleasant and unwarranted name-calling of my person. This also is a typical trait of narcissists. When they can’t manipulate you by playing the victim, they lash out and become exceedingly angry and quite nasty. (I wish I could post the screenshots of our email exchanges here.). When she emailed me for the second time, she also requested that I email my details (again) to an alternate email address for her company, so that whatever ‘department’ in her organisation can directly handle my case. Madam, you don’t have a ‘department’. Three people work for your company - yourself included. Big-noting oneself is another typical trait of your garden-variety textbook narcissist. I refused to send any more emails after having just provided her with the information she requested. I told her to communicate with her own team and start the ball rolling. It’s really that simple.

Anyway, if you purchase from this company, this is the sort of person you will be dealing with as you chase orders and refunds for the better part of the next 12 months. Fortunately, my psychology training has equipped me to deal with this type of personality and in no way am I backing down and neither should you.

I informed Sarah Keable that as of today, I lodged an official complaint about the fraudulent transaction she has perpetrated against me through the Cyber Crimes Unit of the South Australia Police. I will continue to post updates here as they happen.

Until next time....

PLEASE AVOID COMINO COUTURE!!

It pains me to have to leave such a negative review for a company but based on my recent experience with this seller, I am left with absolutely no choice. CONSUMERS BEWARE!!

On April 20th and 24th of this year, I placed two separate orders for a combination of nine dresses totalling $778.50 Australian (order numbers #46546 and #46616). All items were listed as ‘made to order’ which I fully understood and appreciated, so after a suitable period of time had passed, I began emailing the company to enquire as to the status of these orders and an approximate dispatch date. Over the course of several months using three different email addresses associated with this company (cominocouture@outlook.com; returns@cominocouturelondon.com; and the employee email for one of their associates), all attempts to communicate were ignored. In late September I emailed again and stated in no uncertain terms that this lack of response was totally unacceptable and unprofessional which finally resulted in a response from the company’s owner, Sarah Keable. At the time of her reply, she claimed this was the first she was hearing about my situation which I find ridiculous and completely unbelievable because she is only running a small business. She offered me a flimsy excuse about my April orders somehow being “missed in production” and that she would escalate my orders and have them dispatched to me by mid-October with her personal guarantee to keep me updated throughout. This didn’t happen. I did not hear anything from her and no dispatch email was ever sent to me around the promised mid-October deadline. Again, I emailed Sarah in late October requesting an update on the status of my April orders and heard nothing. I took to Facebook and left a polite (I am always polite and controlled in my communications) but lengthy comment on her most recent Facebook post reminding her of my situation and requesting urgent contact. This comment was promptly deleted and the company’s Facebook settings changed to disallow comments on every single one of their posts. Fortunately, I screenshotted my comment before she had a chance to hide it from the rest of the world and from those unsuspecting potential consumers who are as yet unaware of the way this company chooses to operate. Sarah Keable then immediately contacted me on email to say that her “mum had died” to which I offered my condolences. I told her that my mum passed away barely a fortnight ago on October 8th , 2022, after a long-standing terminal illness and that she should understand that the last thing a grieving person needs is to be chasing up unfulfilled online orders and dealing with the sting of having been apparently ripped off by an unscrupulous seller. I told her I no longer wanted the dresses because I am DONE with the delays, hassles, ‘production issues’, flimsy excuses and her false promises and requested a full refund to which she agreed. Since then, communication from her has gone silent yet again. Considering that consumer reviews on here and other platforms indicate that there are people still waiting on promised refunds from up to 6 months ago and even longer would indicate to me that not only is she a manipulative fraudster and extremely comfortable with lying, she is a narcissistic personality (my background is psychology), who is spiritually and morally bankrupt. I have contacted PayPal to report this seller even though we are way past their 180-day dispute resolution phase for recovering my funds. However, enough complaints will see Comino Couture booted off their platform and I encourage anyone having difficulty with this company and who have used PayPal to purchase from them, to report their experience ASAP. Through the scam assist and card fraud department of my bank, I have also been advised to contact my local police who will contact police in London to take the matter further. I will press charges if I have to. Living on the other side of the world is no barrier to me for receiving justice. This I will do if I do not receive my refund in the next few days. It does not take weeks/months to refund money - especially through PayPal. This is something that can be effected within 24 hours.

DO NOT BUY FROM THIS COMPANY EVER!!!