Shops Like Cath Kidston

Recently ordered a small bag and purse, both did not arrive due to they said... Could not get entry, they tried twice then rather than it going to the post depo which was just across from us, they took it back to cath kidston , an offered me a refund, which I got, my point is it was the worst on line shopping experience I have ever had, the girl I spoke to on the phone didn't seem to care and was not apologetic at all, very matter of fact and could not wait to get me of the phone, just a new customer with my first order on line, as I always use the Gordon street shop in Glasgow, well won't be doing either from now on as I don't think cath kidston deserves my custom( not that I think they will be bothered) as the girl on the phone made that very clear with her, couldn't care less attitude.