Not On The High Street Reviews

Recently purchase vintage teapot bird feeder, arrived with mismatch saucer attached, looks absolutely awful. Paid silly delivery charge for cheap and nasty goods. I would think twice before buying again.

I recently placed an order for 4 personalised angels for £4.95 each, but when they arrived they just look like cheap plastic cut outs. I complained to the supplier and just got a reply saying the description is accurate. What they don't mention is that it amazing what you can do with light in a photograph.

Please do not make the same mistake I made and waset nearly £20 of hard earned money on something I'm ashamed to give as a gift now.

Very very disappointed with NOTHS. I have bought many items from NOTHS since it began. This is the first time that i have had call to query a product and couldnt be more frustrated. All good when i first complained but has sadly gone very wrong since. Promises have not been upheld and all faith in this company now lost. I will not be shopping with them or recommending them again. I purchased a personalised family necklace. Please do not buy!!!! The product you receive is nothing like the quality of the product in the photo. I ordered this product for my wifes birthday to celebrate the birth of our daughter 2 weeks earlier. I paid an extra £25 to have the order expedited. On receipt of the necklace i noticed that the name of our baby daughter on the smallest of the rings had the bottom of the letter E missing at the start of her name (ELLA), so it looked like FLLA. I contacted NOTHS and was promised that this would be sorted, and that the £25 priority service fee would be refunded, as the product was incorrect and needed to be returned to be fixed. The necklace has been returned to POSH TOTTY DESIGNS of Brighton, who now refuse to replace the necklace, saying that this is hand stamped and the bottom of the E is just visible and they are not going to refund the £25 fee. I would not recommend POSH TOTTY DESIGNS or NOTHS to anyone.

I love this site because it allows me to find really unique gifts and lots of products that you just don't find anywhere else. I also like the idea of supporting small businesses from around the UK - great idea. And the selection of personalised items means I can give presents that I know people are going to love.

Very disappointing customer service. I received the wrong order at the beginning of December for a Christmas gift.  Still not resolved in February. My emails have not been answered. It is not possible to recommend this company to family ,friends or anyone reading this review. To the suppliers I would suggest they look for another site from which to sell their products.

I have been ordering from Not On The High Street for a few years and have to say each time they have been fantastic. No problems with deliveries, communication is excellent from both Not On The High Street and the supplier. Don't hesitate to order from these.

I have now tried Not On The High Street 3 times for different orders. I love the website and the quirky and unusual gifts but the delivery service is absolutely shocking. I have yet to receive anything on time or as indicated on the website. So much so that I ordered something for Fathers day which was apparently despatched on 3rd June and it has still not arrived. The quality of products is reasonable when you do receive them. However, I also had one order never arrive. My advise would be try elsewhere first !