Karma Clothing Reviews

I ordered a white jumper from their website, but they sent me a charcoal one. This wouldn't be a problem and I would return the item but I needed the jumper for a certain day and I didn't have time to return it.

I emailed them explaining that they sent me the wrong colour jumper and asked if they could solve it, and the first response I got basically implied I was lying. They told me I ordered a charcoal one which I didn't. I emailed them back telling them I can print screen my order confirmation which states I ordered a white one and they then told me that they 'double checked' and I did infact order a white one. They told me I could exchange it which would take 7 days or be refunded 20% which was pretty much just refunding the postage I paid, but I chose the refund as I didn't have time to exchange.

I would overlook all of this and order again, but the jumper itself had several pulls and loose stitching as soon as I took it out of the parcel. I wore it less than an hour and already more stitching from the sleeve was loose. Karma Clothing is very affordable and usually has some nice clothes, but I am already put off now as my first order wasn't acceptable.

Internet shopping can be a problem. Goods are not always as they seem on the website. However Kama Zclothing provide excellent back up and support for just this situation. Delivery is swift. Communication excellent and there is a real desire to put things right.
You can shop with confidence Well done Karma.

Got a dress in UK10 but was a bit on the snug side so returned for exchange in a larger size. Received exchange within 2 days of posting-was pleasantly surprised :D. Will be back x

Spent over £100 on Karma Clothing and I got free next day delivery. Even better the clothes are so cheap! Really good customer service, actually have a customer service phone line unlike a lot of online websites. Really chuffed, def recommend x