Anyvan Reviews

555

The driver and the service itself were great - no complaints there. What was disappointing was that AnyVan, despite telling us that we could edit the details of our load until a certain point before the pick-up time, charged us a huge and entirely unfair surcharge. None of the customer service reps was able to explain this, and it remains unclear whether there was simply a huge penalty or whether it was the change in the load that caused the price to surge (and in fact double). The size of the load did not really change, not did the load time - but AnyVan's algorithms came to a very different conclusion. Effectively, we switched from a few large boxes to a larger number of small boxes, so this may even have made loading easier.

What I am particularly disappointed by is that the problem only became apparent at a point when we were in no position to look for an alternative provider. Combined with the poor customer service the whole thing felt like a deliberate way of putting the customer in a tight spot with misleading advice and then ripping them off when they have no option of backing out of the transaction. The follow-up customer service experience was fairly disappointing, too, and I never really got the feeling that AnyVan had understood how badly they had got it wrong, and how unethical their behaviour is.

I will never use AnyVan again, and I will continue to advise anyone I talk to against using them.

The worst service i have ever come across. They took £48 for a delivery that never happened. They didn't refund me despite admitting their mistake. Careful before you put your hand in your pocket.

I'm willing to pay double the amount for you to publish the recording to prove that i have told them more than twice that the safe is in excess of 100kg and ghe operator clearly saud that i don't have to worry because Anyvan have the relevant equipment. I'm escalating the problem to the consumer standards agency. Absolutely tip off and never recommend anyvan to anyone..... Please think twicd before using the service

THIS COMPANY USES UNISURED DRIVERS (GOODS IN TRANSIT) WAS PAID UPFRONT TO DELIVER MOTORCYCLE FROM FARNHAM TO IPSWICH ON A SUNDAY, NO DRIVER ALLOCATED,NO DELIVERY TOOK PLACE. 24HRS LATER A DRIVER DECIDES TO TURN UP AND COLLECT BIKE THEN RINGS ME AND SAYS HE IS TIRED AND HUNGRY AND WANTS TO TAKE MY £4000 BIKE HOME UNTIL THE NEXT DAY!. ABSOLUTLEY FURIOUS IS AN UNDERSATEMENT 48 HOURS LATER I HAVE NO IDEA WHERE MY BIKE IS OR INDEED HAD ANY EXPLANANTION FROM ANYVAN.COM DO NOT USE THIS COMPANY YOU HAVE BEEN WARNED!!! THE CEO IS ON LINKDIN ANGUS ELPHINSTONE COMPLETE WASTE OF TIME AS WELL .

Stay away from that company as if something goes wrong the transporter will not give you his insurance details. Anyvan won't sort out anything to help. My motorbike was transported without been secured, just a blanked on top, no ramp to load it. Parts and fairing damaged. Was offered 10 pounds by Anyvan!!!!

anyvan please stop reporting this ad im not being abusive its just my opinion .....the uk end may be busy im sure and its a good site if your uk based its just the irish end of it if the jobs are not there dont waste everyones time posting spam tbh myself and other drivers would be happy to see only 60 real postings on your site than 6000 junk postings i understand your site is new to the irish end of it  and i would be happy to use your site and pay the fees but please only allow real postings please.. i will give it a  month until all junk postings run out {dont post anymore} and i would be happy to give your site another go ...i know you want your site to look  busy but as a stated  i would rather browse 60real posts than/6000junk post.....i would be happy to change the low trust score when you remove the junk post .....i really hope you take onboard what im saying  and the site  does well here in ireland as it is a good site and just what small drivers need to get work   im sorry if my post seems a bit hostile but needs to be said

below is my original post##########
 i signed up as a driver and began bidding things seemed to be going good i bid on some jobs along with other drivers and was winning some of them i sent over 50 messages to over 40 different so called jobs i got 2 what seemed like real users replies and 1 fake ...how do you know it was fake you ask ..well the same ad was posted 5 times within the space of 2 hours upon asking the poster of the ads was this a mistake or was there 5 sofa going from the same address he replied ...oh its a mistake you know its hard to keep track of all my ads ...i must point out that the poster had only 1 listing just posted it 5 times all 5 ads where then deleted some hours later ....then i had outbid other drivers on 4 jobs no replies from any of the poster of the jobs ...your thinking maybe the bids must have been to dear well you decide ...a job poster was looking a van transported on a car transport trailer  from lisburn to dublin my bid was 125 euro  my costs  are 40euro trailer hire  40fuel      and 15 euro site fees    i was not awarded the  job  nearest rival was looking  220 he was allegedly getting other jobs on the site judging by his jobs completed score  it was pretty much the same story with the other jobs that i was lowest bidder on .... and a so called bidder left a message on one of the jobs saying oh
i see your a brother inlaw of  {xxxx} how to hell would he know who he is as only user names are used and no indication of your real name   ....i looked at the similar jobs tab button on the site and jobs that listing end they  too where not awarded to anyone im not saying they are all fake but it seems to me that 80 percent of the ads are fake on the irish side of it....